Insurance Companies

Why You Can Have a Failed Calibration With Zero DTCs — and Still Be in Trouble

Let’s talk about everyone’s favorite false sense of security: “There’s no trouble codes, so we’re good!” Yeah, about that... In the ADAS...

Apr 21 min read

Static vs. Dynamic Calibration — What’s the Difference, and Why Does It Matter?

We throw these words around all the time like everyone knows what they mean: “That’s a static calibration.” “This one needs dynamic.” But...

Apr 21 min read

You Can Do a Calibration “Wrong” and It Will Still Say “Passed” — Here’s Why That Should Scare You

Let’s get this out of the way: Just because your scan tool says “Calibration Complete” doesn’t mean the system is calibrated...

Apr 21 min read

Just Because the App Says “Calibrate” Doesn’t Mean You Should — And Just Because It Doesn’t, Doesn’t Mean You’re Off the Hook

There’s a weird new problem in the collision world. We used to argue with insurers about why calibration is needed.Now we’re also...

Apr 21 min read

VIN Scrubbing Apps Are Great — Until They’re Not

Look, we love technology. VIN scrubbing apps, ADAS lookup tools, vehicle build data matchers — they’re useful. Really useful. They speed...

Apr 21 min read

Dear Insurance Company: Stop Redefining "Collision" to Dodge Responsibilities

So, you've mastered the art of redefining "collision" to sidestep paying for post-repair calibrations. Impressive. But here's the thing:...

Apr 22 min read

Dear Insurance Company — You Don’t Get to Redefine “Collision”

“Collision” Is Not Your Interpretation — It’s the Manufacturer’s Call Here’s the thing: Many manufacturers have very clear instructions...

Apr 22 min read

Dear Insurance Company: “There’s No Warning Light” Doesn’t Mean It’s Working

The dashboard is clean. No lights. No errors.So… it’s calibrated? Let us ask you something: If the check engine light isn’t on, does that...

Apr 21 min read

Dear Insurance Company: “The Customer Can Drive It There” — You Sure About That?

Let’s get this straight. You don’t want to pay for a tow, so your solution is to hand the car back to the customer — uncalibrated — and...

Apr 21 min read

Dear Insurance Company: “Mobile Said They Can Do It in the Lot” Isn’t a Green Light for Cutting Corners

Ah yes. The famous last words: “No need to tow it — the mobile tech said they can do it in the parking lot.” That’s adorable. You realize...

Apr 21 min read

Dear Insurance Company: “It’s Just a Driver Assistance System” Isn’t a Reason to Skip Calibration

Oh, it’s “just” a driver assistance system? You mean the system that slams the brakes on at 70 mph, steers the vehicle back into its...

Apr 21 min read

Dear Insurance Company: “We’ve Never Paid for That Before” Isn’t a Repair Standard

We appreciate your consistency. Really. Every time we submit a supplement that includes an OEM-required calibration, you show up with the...

Apr 22 min read

“We’ve Never Paid for That Before” — And That Explains EverythingCool. You’ve Also Never Been Sued for a Sensor Failure… Yet.

When insurance says: “We’ve never paid to tow for calibration before…”“We’ve never covered that kind of testing…” All that tells us is:...

Apr 21 min read

“Mobile Said They Could Do It in the Parking Lot” — And You Believed Them?Mobile Might Be Convenient — But Calibration Still Has Rules

Ah yes, the golden line: “We don’t need to tow it to a facility. The mobile calibrator said they can do it on site.” On site where,...

Apr 21 min read

“The Customer Can Drive It to the Facility” — Are You Sure You Want to Own That Call?Because If That Radar Slams the Brakes at 75 MPH, Who Pays for the Lawsuit?

It happens all the time. A shop says the car needs calibration.The insurer says, “Tell the customer to drive it to a mobile tech or a...

Apr 21 min read

“They’re Just Driver Assistance Systems” — And That’s Exactly the ProblemIf They're Assisting, Then They Can Also Mis-Assist

Another insurance classic: “These are just driver assistance systems — they’re not meant to replace the driver.” Cool. But that doesn’t...

Apr 21 min read

“We’re Not Paying to Tow It” — Cool, But That Doesn’t Make It Safe to Drive Just Because It Starts Doesn’t Mean It Should Be Moving

Here’s what we hear from insurance companies all the time: “We’re not paying to tow or transport the car to a calibration facility. It’s...

Apr 22 min read

Don’t Just Trust It’s “Good to Go” — Ask for the Facts

The repair looks great. The paint matches. The insurance company paid up.But before you drive off, ask the shop one simple question: “Did...

Apr 21 min read

No Warning Lights = Everything’s Working… Right?Spoiler: Not Even Close

One of the most dangerous myths we hear is: “The dashboard’s not lit up, so the systems must be fine.” Nope.Wrong.Absolutely not. Your...

Apr 21 min read

One Is Written by Engineers. The Other Was Written by People Who’ve Never Removed a Bumper.

Let’s clear this up once and for all: When it comes to collision repair and ADAS calibrations, there are two forces at play: OEM...

Apr 22 min read