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Dear Body Shop Owners: Rebuttals, Rewritten with Confidence
Here are 5 rebuttals rewritten with your voice in mind — calm, confident, and ready to be dropped in the supplement file or across the...
Apr 21 min read
Dear Body Shop Owner, If You Don’t Document It, It Didn’t Happen
You already know this — in this industry, paperwork is protection . It’s what stands between you and the claim that you “never mentioned”...
Apr 21 min read
Dear Body Shop Owner, You’re Signing That Repair — Not the Insurance Company
Let’s talk liability. The insurance company can say, “Don’t do the calibration,” all day long.They can deny, deflect, and delay. But...
Apr 21 min read
Dear Body Shop Owner, “No Codes” Doesn’t Mean “No Problem”
Let’s kill this myth right now. Just because the scan tool doesn’t throw a DTC doesn’t mean the system is good. ADAS systems don’t shout...
Apr 21 min read
Dear Body Shop Owner, The Tow Bill is Cheap Compared to a Lawsuit
We get it. Every dollar matters. Every supplement gets pushed back. And transport to a calibration facility? That sounds like a hassle....
Apr 21 min read
Dear Body Shop Owner, “It Looks Fine” Isn’t a Sign It’s Calibrated
Let’s be real — you’ve got a sharp eye. You can spot mismatched paint a bay away. You know when a body line’s off by half a millimeter....
Apr 21 min read
Dear Insurance Company: “There’s No Warning Light” Doesn’t Mean It’s Working
The dashboard is clean. No lights. No errors.So… it’s calibrated? Let us ask you something: If the check engine light isn’t on, does that...
Apr 21 min read
Dear Insurance Company: “The Customer Can Drive It There” — You Sure About That?
Let’s get this straight. You don’t want to pay for a tow, so your solution is to hand the car back to the customer — uncalibrated — and...
Apr 21 min read
Dear Insurance Company: “Mobile Said They Can Do It in the Lot” Isn’t a Green Light for Cutting Corners
Ah yes. The famous last words: “No need to tow it — the mobile tech said they can do it in the parking lot.” That’s adorable. You realize...
Apr 21 min read
Dear Insurance Company: “It’s Just a Driver Assistance System” Isn’t a Reason to Skip Calibration
Oh, it’s “just” a driver assistance system? You mean the system that slams the brakes on at 70 mph, steers the vehicle back into its...
Apr 21 min read
Dear Insurance Company: “We’ve Never Paid for That Before” Isn’t a Repair Standard
We appreciate your consistency. Really. Every time we submit a supplement that includes an OEM-required calibration, you show up with the...
Apr 22 min read
“We’ve Never Paid for That Before” — And That Explains EverythingCool. You’ve Also Never Been Sued for a Sensor Failure… Yet.
When insurance says: “We’ve never paid to tow for calibration before…”“We’ve never covered that kind of testing…” All that tells us is:...
Apr 21 min read
“Mobile Said They Could Do It in the Parking Lot” — And You Believed Them?Mobile Might Be Convenient — But Calibration Still Has Rules
Ah yes, the golden line: “We don’t need to tow it to a facility. The mobile calibrator said they can do it on site.” On site where,...
Apr 21 min read
“The Customer Can Drive It to the Facility” — Are You Sure You Want to Own That Call?Because If That Radar Slams the Brakes at 75 MPH, Who Pays for the Lawsuit?
It happens all the time. A shop says the car needs calibration.The insurer says, “Tell the customer to drive it to a mobile tech or a...
Apr 21 min read
“They’re Just Driver Assistance Systems” — And That’s Exactly the ProblemIf They're Assisting, Then They Can Also Mis-Assist
Another insurance classic: “These are just driver assistance systems — they’re not meant to replace the driver.” Cool. But that doesn’t...
Apr 21 min read
“We’re Not Paying to Tow It” — Cool, But That Doesn’t Make It Safe to Drive Just Because It Starts Doesn’t Mean It Should Be Moving
Here’s what we hear from insurance companies all the time: “We’re not paying to tow or transport the car to a calibration facility. It’s...
Apr 22 min read
If It Wasn’t Calibrated, Was It Really Repaired?You Can’t Just Slap the Bumper Back on and Call It a Day
Repairs used to be about straight panels and matching paint. Today? It’s about reconnecting your vehicle to its own brain . Because a...
Apr 21 min read
Don’t Just Trust It’s “Good to Go” — Ask for the Facts
The repair looks great. The paint matches. The insurance company paid up.But before you drive off, ask the shop one simple question: “Did...
Apr 21 min read
No Warning Lights = Everything’s Working… Right?Spoiler: Not Even Close
One of the most dangerous myths we hear is: “The dashboard’s not lit up, so the systems must be fine.” Nope.Wrong.Absolutely not. Your...
Apr 21 min read
My Car Was Repaired — Why Would It Need to Be Calibrated?Because It’s Not 1997 Anymore, That’s Why
So your bumper got fixed, your headlight was replaced, or your windshield was swapped out. All cosmetic, right? Not exactly. Today’s...
Apr 21 min read
It Got Fixed… But Is It Actually Safe?
So your car got into a fender bender. Maybe a parking lot bump. Maybe a bigger hit. No worries — the shop fixed it up, slapped on a new...
Apr 22 min read
One Is Written by Engineers. The Other Was Written by People Who’ve Never Removed a Bumper.
Let’s clear this up once and for all: When it comes to collision repair and ADAS calibrations, there are two forces at play: OEM...
Apr 22 min read
They Don’t Write Repair Procedures. So Why Are They Telling You What’s “Not Needed”?
Let’s get something straight: Insurance companies are not engineers.They don’t design safety systems.They don’t conduct crash...
Apr 22 min read
You Know That Bird’s Eye View on the Screen? It’s a Lie if You Didn’t Calibrate It
Surround view cameras are amazing when they work.They stitch together a perfect, 360-degree, eagle-from-the-heavens view of your car....
Apr 22 min read
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